RED CANOE PROMOTIONS DENVER, CO
Order Info, Terms & Conditions
Most promotional product samples up to $5 are free of charge- some restrictions apply. If there's a certain item you'd like a sample of, just let us know and we'll get one ordered for you. Shipping charges may apply.
Minimum Order Quantity
Minimum order quantities are listed on individual promotional product detail pages as well as any price quotes or presentations you receive from Red Canoe Promotions. Some promotional products can be ordered at "less than minimum" quantities for an additional charge.
Our products ship from various promotional product warehouses and printing facilities located throughout the US. Once you place an order, your promotional products or logo apparel will ship from one of these facilities. For this reason, it is not always possible for customers to pick up their orders from our Denver metro office.
ARTWORK & DECORATION INFO
The best way to provide us with your artwork is to attach it to an email or send us a link to download it online (Box, Dropbox, etc.).
Acceptable File Formats
Vector format is preferred. Files ending in .ai or .eps are usually in vector format, and some PDF files may be acceptable as well. If you do not have your logo or art file in vector format, RCP Denver can convert it for you in order to ensure top-quality printing on our promotional products and apparel. Raster to Vector conversions are free of charge with most logos. If vector format is unavailable, please send the highest resolution image you have (usually the largest size file).
Logo Size and Modifications
Depending on the decoration method, product size or material we will be decorating, we may have to modify your logo in order to ensure quality printing and legibility. We will always discuss this with you beforehand and provide a complimentary art proof for your approval.
PMS Color Matches
We have a variety of standard ink colors available for printing on promotional products, depending on the item. Printing using a standard ink color is normally included in the price of the product. If you would like to use your exact PMS color(s), we can do that as well on most products. This may require a PMS color match charge, which will vary depending on the promotional product. Exact PMS matches can not be guaranteed on some products and with 4-color process branding methods.
TERMS & CONDITIONS
Logo & Artwork Copyright & Trademark Terms
In the event we are directed by the customer to use any logo, artwork or copy/redraw of material supplied by the customer to produce an order, it is agreed and understood that we shall be acting as the agent of the customer in the use of such materials. The customer, as principal, shall be responsible to comply with all laws regarding copyright, trademarks, patents, rights of privacy, licensing or similar rights of protection and shall indemnify and hold harmless Red Canoe Promotions for any suits, claims or actions of any nature for damages, expenses or costs which may arise by reason of Red Canoe Promotions using said material in accordance with the customer direction, all of which shall be considered within the scope of the aforementioned agency relationship. Copy and trademarks illustrated on our website and marketing materials are used to demonstrate product imprinting. This does not constitute endorsement of our products by any company.
We accept checks and all major credit cards. Red Canoe Promotions reserves the right to request wire transfer payment on any order.
Turnaround Time & Delivery
Turnaround times vary depending on the product and decoration method. The "In-Hands" date listed on your order is based on immediate approval (and payment for prepay customers) and is calculated using published transit times for our freight carriers (UPS or FedEx in most cases). Freight carriers will make every effort to adhere to published transit times, however unexpected events such as adverse weather conditions or higher than normal volume may cause delays with the carrier. We are unable to provide refunds for delays, lost packages or damages caused by the shipping company.
Products ship from our various supplier partners throughout the US, and shipping & handling charges are billed based on the F.O.B. shipment origin for your particular order. Title of goods passes to you, the purchaser, at the F.O.B. point. All goods are shipped at the purchaser's risk and claims should be made with the freight carrier for any delayed, lost or damaged shipments. If you'd like to insure your shipment, please notify us at the time you place your order. Additional charges will apply for insurance above and beyond what is offered for free by the carrier.
Once all approvals have been received, your order will proceed to production. Once production has begun, it will not be possible to cancel your order. If your order has not yet entered the production phase, you may be able to cancel your order. The cancellation fee, if any, will vary depending on the nature of your order and how far your order has progressed.
An overrun or underrun of up to 5% is the industry standard and is considered normal on all promotional products. Paper products (such as folders, business cards, stickers, brochures and other such collateral) can have an overrun of up to 10%. Any overruns or underruns will be invoiced accordingly.
Since promotional products and logo apparel are permanently decorated with your logo, all purchases are final unless there is a manufacturing defect with the product, or if there is an issue with the decoration/printing. We recommend ordering a sample before placing your order to ensure the promotional product or garment will meet your expectations (most samples are free of charge with a shipper number). If there's not enough time to order a sample due to a firm in-hands date or if the purchaser otherwise decides not to order a sample, the purchaser acknowledges that returns or reimbursement of any kind will not be accepted unless there's a manufacturing defect or imprint issue. We have a thorough proofing and order approval process to help eliminate mistakes and ensure your order is accurate, and we have an excellent track record in this regard.
Please inspect your order as soon as it arrives and let us know of any issues within five working days. If there is a problem with the imprint or a defect with the product, we will gladly work with you to replace or refund any defective merchandise. All refunds are provided via your choice of an account credit or a check (even if a credit card was used for the original purchase). While we do not pass on the credit card processor's fee on your original purchase, it will be deducted from any refund or credit owed. If your order is for an event that you are forced to cancel due to inclement weather or some other reason, we are unable to refund your purchase.
The date on your invoice will correspond to the date your order shipped. In the event Red Canoe Promotions, Inc. has issued credit to you, you agree to promptly pay all bills in accordance with the terms expressed on your invoice. You further agree that if any amount is past due, it shall bear an initial late fee of $25, as well as interest at the rate of 1.5% per month until paid. A credit hold will be applied until any past due amounts are received. In the event that any suit or action is instituted to collect money due on your account, whether principal or interest, or both, you agree to pay, in addition to the amount owed, all legal fees and collection agency fees incurred (in accordance with Colorado State Law), including a reasonable sum for attorney’s fees. You understand that if any amount is past due, Red Canoe Promotions, Inc. reserves the right to revoke any Net credit terms for all future orders. Red Canoe Promotions, Inc. will accept payment for invoices by either check or credit card. Amount due is in US Funds. A fee of $25 will be assessed on all returned/reversed payments.