Samples: Many promotional product samples are free of charge- some restrictions apply. If there's a certain item you'd like a sample of, just let us know and we'll get one ordered for you. Shipping charges may apply.
Minimum Order Quantity: Different promotional items have different minimums. Minimum quantities are listed on individual product detail pages as well as any price quotes or presentations you receive from Red Canoe Promotions. Some promotional products can be ordered at "less than minimum" quantities for an additional charge.
Warehouse Locations: Our products ship from various promotional product warehouses and printing facilities located throughout the US. Once you place an order, your promotional products or logo apparel will ship from one of these facilities. For this reason, it is not always possible for customers to pick up their orders from our Denver metro office.
Providing Artwork: The best way to provide us with your artwork is to attach it to an email or send us a link to download it online (Box, Dropbox, etc.).
Acceptable File Formats: Vector format is preferred. Files ending in .ai or .eps are usually in vector format, and some PDF files may be acceptable as well. If you do not have your logo or art file in vector format, RCP Denver can convert it for you in order to ensure top-quality printing on our promotional products and apparel. Raster to Vector conversions are free of charge with most logos. If vector format is unavailable, please send the highest resolution image you have (usually the largest size file).
Logo Size and Modifications: Depending on the decoration method, product size or material we will be decorating, we may have to modify your logo in order to ensure quality printing and legibility. We will always discuss this with you beforehand and provide a complimentary art proof for your approval.
PMS Color Matches: We have a variety of standard ink colors available for printing on promotional products, depending on the item. Printing using a standard ink color is normally included in the price of the product. If you would like to use your exact PMS color(s), we can do that as well on most products. This may require a PMS color match charge, which will vary depending on the promotional product.
Copyright/Trademark Terms: In the event we are directed by the customer to use any logo, artwork or copy/redraw of material supplied by the customer to produce an order, it is agreed and understood that we shall be acting as the agent of the customer in the use of such materials. The customer, as principal, shall be responsible to comply with all laws regarding copyright, trademarks, patents, rights of privacy, licensing or similar rights of protection and shall indemnify and hold harmless Red Canoe Promotions for any suits, claims or actions of any nature for damages, expenses or costs which may arise by reason of Red Canoe Promotions using said material in accordance with the customer direction, all of which shall be considered within the scope of the aforementioned agency relationship. Copy and trademarks illustrated on our website and marketing materials are used to demonstrate product imprinting. This does not constitute endorsement of our products by any company.
Shipping Transit Times: The "In-Hands" date on your order is based on immediate approval/payment and is calculated using published transit times for UPS and FedEx. While both carriers have great overall track records with adhering to published transit times, adverse weather conditions and other unexpected events may affect your delivery date. In the event that unforeseen circumstances during transit delay your delivery date, we are unable to issue refunds.
Order Cancellations: Once all approvals have been received, your order will proceed to production. Once production has begun, it will not be possible to cancel your order. If your order has not yet entered the production phase, you may be able to cancel your order. The cancellation fee, if any, will vary depending on the nature of your order and how far your order has progressed.
Overruns/Underruns: An overrun or underrun of up to 5% is considered normal on all promotional products and branded apparel, and will be invoiced accordingly. Paper products (such as folders, business cards, stickers, brochures and other such collateral) can have an overrun or underrun of up to 10%.
Returns: Since promotional products and logo apparel are permanently decorated with your logo, all purchases are final unless there is a manufacturing defect with the product, or if there is a problem with the decoration/printing. We have a strict quality control and proofing process to eliminate mistakes and ensure your order is accurate, and an excellent track record in this regard. If there is a mistake on our behalf, we will make it right. If your order is for an event that is cancelled due to inclement weather or other reasons, we are unable to refund your purchase.
Credit Terms: In the event Red Canoe Promotions, Inc. has issued credit to you, you agree to promptly pay all bills in accordance with the terms expressed on your invoice. You further agree that if any amount is past due 30 days or more, it shall bear interest at the rate of 1.5% per month until paid. In the event that any suit or action is instituted to collect money due on your account, whether principal or interest, or both, you agree to pay, in addition to the amount owed, all legal fees and collection agency fees incurred (in accordance with Colorado State Law), including a reasonable sum for attorney’s fees. You understand that if any amount is past due more than 60 days that Red Canoe Promotions, Inc. will revoke your Net credit terms for all future orders. Red Canoe Promotions, Inc. will accept payment for invoices by either check or credit card. Amount due is in US Funds. A $25 fee will be assessed on all returned/reversed payments.
The Denver Promotional Products Company That Rows Through Hoops to Make it Happen!
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The Denver Promotional Products Company that Rows Through Hoops for You!
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