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Promotional Products FAQ

General Promotional Product Questions:


Q: Can I see a sample of a promotional product before I purchase?
A: Yes.  Most promotional product samples are free of charge- some restrictions apply.  If there's a certain item you'd like a sample of, just let us know and we'll get one ordered for you.

Q: What is the minimum order quantity on promotional products?
A: Different promotional items have different minimums.  Minimum quantities are listed on product detail pages as well as any price quotes or presentations you receive from Red Canoe Promotions.  Many promotional products can be ordered at "less than minimum," which sometimes involves a less than minimum fee.

Q: Do you have all of your promotional product inventory here in Denver?
A: Red Canoe Promotions is a promotional products distributor who sells promotional products and apparel on behalf of our network of thousands of suppliers.  While some of our suppliers are located locally here in Denver or elsewhere in Colorado, many of the suppliers we do business with are located in other states.  Once you place an order, your promotional products or wearables will come from one of our suppliers.

Q: How much does it cost to order a promotional products catalog?
A: We have many catalogs for many different categories of promotional products and imprintable apparel.  We also have some general catalogs with a large range of products.  If you'd like to see one or more of our catalogs, just fill out our Promotional Products or Apparel Catalog Request Form on the Contact page and we'll drop one in the mail for you, free of charge.

Q: What if I can't find what I'm looking for in your online promotional products catalog?
A: When you perform a search for promotional products on the Red Canoe Promotions website, the results can sometimes be overwhelming, especially if you search for a general term.  If you can't find the promotional product you're looking for, just give us a call anytime.  Your dedicated team here at Red Canoe Promotions can evaluate your unique needs and send you a personalized presentation of promotional products that will work for you.  Whatever it is you need, we'll find it for you.

Q: How can promotional products help my business?
A: Promotional products can help your business in many ways.  The bottom line is that promotional products will increase your profits.  To find out more, check out some of the resources available to you on this website, like the About Promotional Products page and the Promotional Product Articles page.

Promotional Product Artwork and Decoration Questions:

Q: How do I send you my logo or artwork?
A: We can accept graphics files on disc, as email attachments, or you can upload them directly to us through the Red Canoe Promotions website.  Just go to our Logo and Artwork Upload Page and follow the instructions.

Q: What method is used to print on your promotional products and apparel?
A: Different promotional products have different decoration methods.  The most common method for printing on promotional products is screen printing.  Apparel can be imprinted using a variety of methods as well, such as silk screening, embroidery, and heat transfer.  For more details on promotional product and apparel imprinting techniques, visit our Promotional Product Imprinting Techniques page.

Q: Can my logo be used for apparel embroidery?
A: Fine lines do not embroider well, but in most cases we can digitize your logo and use it for embroidery on wearables.  When in doubt, just send us your logo or artwork via email, disc, or through our Logo and Artwork Upload Page and we'll let you know.

Q: Can I use a specific font for the promotional product imprint?
A: Yes.  You can use any font- just let us know what font you'd like to use and our graphics experts will take it from there.

Q: We have strict rules and must use a specific PMS color for our logo.  Can you accommodate this?
A: In most cases, yes.  There may be an additional fee to use a non-standard imprint color.

Payment, Shipping, and Delivery Questions:


Q: How do I purchase one of your promotional products?
A: When you perform a search using our online Promotional Products Search, you can submit a form on any of the product detail pages letting us know you'd like to place an order (or request more information, or order a sample, etc).  We do not have an online webstore feature that allows you to purchase promotional products or apparel directly through the website for several reasons.  In a nutshell, the buying process for imprinted items involves a number of details that need to be worked out prior to the order being submitted.  We need to make sure your artwork is print-ready, and if it's not, we need to convert it to the proper format to be used for effective printing on promotional products.  Also, since we want to make sure you're satisfied with the product, we don't charge up front (first time customers are required to pay a 50% deposit upfront, but for all future orders the total is due 30 days after invoicing).

Q: When do I pay?
A: If you're a new customer ordering promotional products or apparel for the first time, we'll ask for a 50% deposit upfront with the remainder due after you receive the product.  For all future orders you'll be on Net 30, meaning your payment will be due 30 days from the invoice date.

Q: What is your return policy?
A: Due to the "personalized" nature of imprinted promotional products, returns normally are not accepted.  If there was a manufacturing defect with your product, or if there was a mistake on our behalf, we will take care of you.  We have a very strict quality control process in order to ensure that potential problems are eliminated prior to production.

Q: Why did I receive a few extra items than what I ordered?
A: There is a potential for a 5% over-run or under-run on your order.  Most suppliers run a few extra pieces for quality control purposes- that way if there's a problem with a couple of the items they can be removed from your order.  Over-runs and under-runs will be invoiced accordingly.

Q: Can I change or cancel my order once it has been placed?
A: If you need to cancel your order for whatever reason, you can usually do so as long as it's prior to the start of production.  If you've already approved the artwork and the order has been submitted to the factory, there is a cancellation fee which varies by promotional product supplier.

Q: I'm in a rush.  How fast can I have my promotional products delivered?
A: We have an extensive selection of promotional products that can be turned around very quickly- many as soon as 24 hours.  Depending on how soon you need your order, you may need to upgrade the shipping method in order to ensure delivery in time to meet your deadline.  For more information, please visit our Rush Promotional Products page.

Q: What is a setup fee?
A: Some promotional products have a one-time setup fee (sometimes called a screen charge) per order.  This is the fee the supplier charges to prepare your logo or artwork for printing on various promotional products.  Embroidered apparel involves a similar charge called a digitizing fee or tape charge to prepare your logo for embroidery.  Many of our promotional products come with free setup.

Q: What payment methods do you accept?
A: Our billing department accepts checks and all major credit cards.

Q: Is shipping time guaranteed?
A: No.  Occasionally, adverse weather conditions may affect your estimated delivery date.  In the event that unforseen circumstances affect your delivery date, we can not issue refunds.
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